How to set the Activity Log activity for Auto Close to 'System_AHD_Generated' user instead of 'End User'
Service Desk 12.7, 12.9
- Set the following option from the command line to change the option in NX.env file:
pdm_options_mgr -c -s AUTOCLOSE_SYSTEM_GENERATED -v "Yes" -a pdm_option.inst
- Run the following command to add the same settings to the NX.env_nt.TPL file so the next time pdm_configure is run, this change is not lost:
pdm_options_mgr -c -s AUTOCLOSE_SYSTEM_GENERATED -v "Yes" -a pdm_option.inst -t
- Recycle the CA Service Desk Manager service