To quickly set tcp/ip=2; database=4 traces on the WP's:
-Go into the UserInterface
-Open the System Overview
-Click on AutomationEngine, right click on any WP and choose Properties.
-On the Trace tab, put "2" in the TCP/IP field and "4" in the Database field. Click ok.
Traces are now turned on. Reproduce the issue and then change those values back to 0 to turn off the traces. The resulting files will be in your AutomationEngine/temp folder and will appear as WPsrv_trc_###_##.txt. Please provide all files to support. If the size exceeds 50mb, you should use our dropbox located at https://ft.us.automic.com/dropbox/~Cv2PH8 to send the files. Please indicate the incident number in the subject line.