How to set a slip trap to capture an abend in an SVC Dump

Document ID : KB000037980
Last Modified Date : 30/07/2018
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Introduction:

If you experience a DRAS Abend that is NOT corrected by known maintenance, you will be asked to provide an SVC Dump, logs and perhaps an AMBLIST or two. 

 

Instructions:  

Background:
In order for your documentation to be of use to CA Sustaining Engineering, it will need to be gathered provided in a particular manner, beginning with setting a slip trap and making sure that DRAS Message Suppression = OFF. 
Environment:
z/OS, DRAS versions 11.x, 12.x, 14.0
Instructions:
  1. Please define the following at the MVS console: 
SL SET,C=0C4,J=jobname,ID=DISP,A=SVCD,SDATA=(ALLPSA,SQA,LSQA,RGN, LPA,TRT,CSA,SUMDUMP,GRSQ),END 
 ***J = STARTED TASK NAME THAT IS ABENDING 
 ***C = FULL ABEND CODE  
The resulting SVC Dump should be tersed and then binary transferred to your support case.
 
2. Also send complete SYSOUT of the DRAS task with Message Suppression off. It can be set off dynamically with /f cadras,set message supp(off) or the DRAS Message suppression can be changed in the configuration file pointed to by the DRASCFG card in the DRAS JCL, where it will remain in effect until changed. SET MESSAGE SUPP(OFF) 

 
Additional Information:
If you are also running Web Viewer 11.5 please you may also need to provide OMLog files from the associated Web Viewer 11.5 Server in certain cases.

Below is information on the IBM AMBLIST utility. AMBLISTs will be needed only if CA Support requests them. An AMBLIST is useful in determining the module load points depending on exactly what PTFs and testfixes are/are not applied. 
The MEMBER=  depends on which load module the abend occurs. It is possible that this information will not be available until CA performs initial dump analysis, but either CAHFSPT or CAHFDRAS will usually be the ones... 
This is the JCL to use: 
 //AMBL1   EXEC PGM=AMBLIST  
//SYSPRINT DD  SYSOUT=* 
//SYSLIB   DD  DISP=SHR,DSN=<client.defined>.CAILIB
//SYSIN    DD  *       
 LISTLOAD OUTPUT=XREF,MEMBER=CAHFSPT 
/*