how to send vse dumps to tech support

Document ID : KB000100630
Last Modified Date : 08/06/2018
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Question:
What is the best format to send VSE dumps to tech support ?  
Answer:
To send the raw dump ftp'd from the dump library please use the following JCL as a sample. 

JCL to FTP a dump from the DUMP directory F2 to the CA Support Secured FTP Server: 

// EXEC FTPBATCH,PARM='IP=141.202.253.54' 
userid@server.com
password
localuser
localpass
LCD SYSDUMP
LCD F2
LDIR
LSITE UNIX OFF
CD /0cccccc/iiiiiiii-nn/
CD files_from_customer
DIR
BINARY
LSITE RECFM F LRECL 4112
put fn.ft
DIR
QUIT
/*


Where 

userid@server.com is your support.ca.com userid
password is your support.ca.com password
localuser and localpass your userid and password on the VSE, that runs the FTP
cccccc is your customer number
iiiiiiii is the contact number nn is the issue number
fn.ft is the filename and filetype of the member to be sent 

Please note that >> files_from_customer << needs to be in lower case.