What is the best format to send VSE dumps to tech support ?
To send the raw dump ftp'd from the dump library please use the following JCL as a sample.
JCL to FTP a dump from the DUMP directory F2 to the CA Support Secured FTP Server:
// EXEC FTPBATCH,PARM='IP=188.8.131.52'
LSITE UNIX OFF
LSITE RECFM F LRECL 4112
email@example.com is your support.ca.com userid
password is your support.ca.com password
localuser and localpass your userid and password on the VSE, that runs the FTP
cccccc is your customer number
iiiiiiii is the contact number nn is the issue number
fn.ft is the filename and filetype of the member to be sent
Please note that >> files_from_customer << needs to be in lower case.