How to see previous month report in SLA report?

Document ID : KB000016255
Last Modified Date : 14/02/2018
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Question:

How to see previous month report in SLA report?

Environment:
UIM 8.x
Answer:

1. open SLAReports portlet 

2. Choose an SLA to view 

3. In the upper right corner, next to the PDF Export icon, is a calendar icon, click this 

4. A new window opens showing a bar graph with the previous SLA periods' compliance levels 

5. click on any one of the bars in this graph corresponding to a previous SLA period 

6. That period's report should now be displayed in SLAReports for you to export/view