How to resolve Workstation issue: ERROR com.itko.lisa.gui.RunningVSEs - Error getting VSE Data

Document ID : KB000006859
Last Modified Date : 14/02/2018
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Issue:

DevTest Workstation with Java min and max memory allocation set to 4 GB RAM runs extremely slow. The Test steps takes 10 - 15 seconds to switch between and makes the platform unusable. 

Did not see this problem when running DevTest workstation on Linux.

Environment:
All supported DevTest releases.
Cause:

When doing testing we saw in the workstation.log file this message: 

2017-05-10 20:43:54,954z (16:43) [Thread-83] ERROR com.itko.lisa.gui.RunningVSEs - Error getting VSE Data 

java.rmi.RemoteException: JMS Messaging problem with SeverRequestHandler for tcp://<server name>:2013/VSE Could not connect to broker URL: tcp://<server name>:2013?WireFormat.maxInactivityDurantion=0. 

Resolution:

Added the mapping of the IP address to <server name> where the VSE runs in the hosts file on the Workstation machine. 

 

Restarted the Workstation and the issue was resolved.