How to reset time interval of kpi_ticket_data within CA Service Desk Manager (CA SDM)

Document ID : KB000031030
Last Modified Date : 14/02/2018
Show Technical Document Details

Description:

After installing the CA SDM kpi_ticket_data_table option, the time taken to update this table is around 30 minutes.  How can this time interval be reset?

Solution:

This interval can be redefined by following below steps:

Default Values
===============
DEFAULT_DELAY = 1800
DEFAULT_NUM_ROWS = 1000

 

1.  Edit file NX.env, located in the Service Desk Manager installation directory (NX_ROOT).

2.  Add @NX_KPI_TICKET_DATA_TABLE_DELAY and @NX_KPI_TICKET_DATA_MAX_ROWS lines at the end of the NX.env file and add an extra carriage return.

Example :

@NX_KPI_TICKET_DATA_TABLE_DELAY=300 

@NX_KPI_TICKET_DATA_MAX_ROWS=15000
   
3.  Make the same change to the above variables to the file NX.env_NT.tpl located under NX_ROOT\pdmconf directory.

4.  Repeat the steps for all CA SDM secondary servers if required.

5.  Recycle CA SDM service to bring the above changes into effect.

 

Notes:
1.  The values are in Seconds. Default value is 1800 Seconds (i.e. 3 minutes). You may increase or decrease this value as per your requirements.
2.  Updating the NX.env_NT.tpl file ensures that this change is propragated through to the NX.env file at the next reconfiguration (pdm_configure).
3.  It is recommended to use a plain text editor, such as Notepad, when editing the NX.ENV file so that no special characters are included.
4.  Type 'nxcd' from a command prompt to go straight to the CA SDM default installation location.