How to reset the CABI/BOXI Administrator password when using SQL Anywhere database

Document ID : KB000031031
Last Modified Date : 14/02/2018
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1. Launch the C:\Program Files (x86)\CA\SC\CommonReporting3\SQLAnyWhere12\bin\dbisqlc.exe

2. This will display the Interactive SQL AnyWhere Utility below:

Interactive SQL AnyWhere Utility

3. Supply the following information below. Note that you must have the user account and password of SQL Anywhere BusinessObjects Database supplied at the CABI 3.3 installation time.

Interactive SQL AnyWhere Utility login

4. Execute the following Commands below:

DELETE FROM cms_infoobjects6 WHERE (ObjectID=12);


dbisqlc query to run commands

dbisqlc query result

5. Restart the Server Intelligence Agent from the Central Configuration Manager (CCM)

Central Configuration Manager SIA

6. Login at the Central Management Console (CMC) using the Administrator account and leave the password field blank. Once in the CMC, you can change the password for the Administrator account.