How to reset the CA Software Asset Manager 'admin' password

Document ID : KB000029136
Last Modified Date : 14/02/2018
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This article describes how you can reset the CA SAM 'admin' password in case it is lost.


I have lost the password for user 'admin' in CA SAM. How can I forcefully reset it?


CA SAM all versions


You can reset the admin password by running an 'UPDATE' statement against the CA SAM database. The following SQL statement sets the password of the user 'admin' back to 'admin':

CA SAM 3.x

UPDATE users SET password = '$P$B9kDuIA.wwJsFbRfgRTxS.lcdtMzO//' WHERE login = 'admin'


CA SAM 4.x

UPDATE users SET password = '$P$BzeUEPwt5MiNL8gacdxkc7.Ltr6Qzi1' WHERE login = 'admin'


Additional Information:

If you know the password for the Admin account, the best way to reset the password is through the CA SAM user interface:

1. Log into CA SAM

2. Click Account > Account > Change Password

3. Type in the new and old password