How to replace PPM Jaspersoft license file for Jaspersoft versions 5.6.1, 6.1.0, 6.2.1 (6.2.1_5.2.1.4)

Document ID : KB000098235
Last Modified Date : 02/10/2018
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How to replace PPM Jaspersoft license file for Jaspersoft versions 5.6.1, 6.1.0, 6.2.1 (6.2.1_5.2.1.4)
Jaspersoft versions 5.6.1, 6.1.0, 6.2.1 (Without Patch 6.2.1_5.2.1.4) have a license file that will expire on October 2018. This article provides instructions on how to apply the replacement  license Jaspersoft license to prevent disruption of service.

See additional details in this Announcement
CA PPM 14.2 with Jaspersoft 5.6.1, CA PPM 14.3 with Jaspersoft 6.1.0, CA PPM 14.4 and CA PPM 15.x with Jaspersoft 6.2.1
Please note that if you are using PPM with Jaspersoft version 6.2.1 (6.2.1_5.2.1.4) or 6.4.2, then the new license comes with the product. You can skip the steps mentioned below, if you are using CA PPM with Jaspersoft version 6.2.1(6.2.1_5.2.1.4) or 6.4.2. Jasperserver license (jasperserver.license) file can be found in system user’s default home directory.

Follow these steps to apply the licence:
  • Stop the Jaspersoft Services 
  • Download the updated JasperReports Server License file from the PPM section of the Download Center on CA Support 
  • If you are Linux then follow the instruction below:
    • Suppose you are using a Linux box with user name – ‘clarity1’ and default home folder for this user is ‘/home/clarity1’, then the license file needs to be placed under ‘/home/clarity1’ directory. If you have installed and you are running Jaspersoft with root user, then the license file is found in path – ‘/root’.  You can find the home directory by running the command – ‘echo $HOME’.
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  • If you are using Windows then follow the instructions below:
    • The license file needs to be placed  in folder ‘C:\Users\clarity1’, on Windows machine running Jaspersoft with clarity1 user. You can also find the user’s home folder by running the command – ‘echo %USERPROFILE%’ from the command prompt.
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  • Delete the contents of the Tomcat temp directory
  • Start the Jaspersoft services