How to reopen a ticket with maileater.

Document ID : KB000013415
Last Modified Date : 14/02/2018
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Is is possible to reopen a closed ticket via maileater?

Service Desk 12.9Service Desk 14.1

To reopen a closed incident for example, via maileater, the email body has to contain:



Where xxxx is the ref_num of the incident.

Additional Information:

To update closed/inactive tickets via maileater, see tecdoc TEC476591.