How to rename the Service Desk tabs and the respective tool tips?
- Copy the file menu_frames.htmpl file from
- Open the menu_frames.htmpl file using WordPad
- Here search for the respective labels and change. For example to change knowledge tab look for the below code:
<PDM_IF "$env.NX_KT" == "Yes">
label: "Keyword Search",
tooltip: "Knowledge Tools main form",
Here change the label and tooltip accordingly and save the file.
- From command prompt run pdm_webcache -H.
- Delete browser cache.
- Now log back in and verify the result.
As with any customization, please be sure to test the changes in a lab environment prior to making this change in a production environment.