How to remove the Infoview button from the Reports tab within CA Service Desk Manager (CA SDM)

Document ID : KB000048499
Last Modified Date : 14/02/2018
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  1. Launch and log into Web Screen Painter (WSP)
  2. Click FILE -> OPEN
  3. On the dropdown list "Interface or File Type:", select HTML. On the "File Name" list, find and open INFO_VIEW.HTML

    Figure 1

  4. Go back to the FILE menu and select 'Open CA Standard Version'

    Figure 2

  5. Scroll down to the bottom of the file that has CA STANDARD VERSION in the title bar and comment out the following lines:

    ImgBtnRow(void(0),false);
    ImgBtnCreate("btndflt", "InfoView", "parent.infoView()", true, 0, msgtext("InfoView_Popup"), 1);
    ImgBtnEndRow();

    For example:

    \\ImgBtnRow(void(0),false);
    \\ImgBtnCreate("btndflt", "InfoView", "parent.infoView()", true, 0, msgtext("InfoView_Popup"), 1);
    \\ImgBtnEndRow();

  6. Click FILE -> SAVE
  7. Click YES on the proceeding dialog box to proceed with the save

    Figure 3

  8. Click FILE -> PUBLISH
  9. Run the following commands on the CA SDM server

    pdm_webcache -H
    pdm_webcache -b

  10. Clear web browser cache
  11. Login to CA SDM and click on the Reports tab - the Infoview button should no longer be displayed.