How to Remove duplicate devices

Document ID : KB000097930
Last Modified Date : 06/06/2018
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Issue:
After you create the table  "ca ITCM report" In the Datamodel of Xtraction.
By generating the Report and Dashboard we can identify that some devices are duplicated.

1 .Software inventory at ITCM
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2. Report "ca ITCM report"
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3. Dashboard "ca ITCM report"
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Total correct is 237 - devices licenses.
Total duplicated 1070 - devices
 
Environment:
CA Client Automation r14.0
Xtraction  2017.1.0419.01
Cause:
Customization of the Service Desk Manager Connector in Xtraction to extract and manipulate the data CMDB of Client Automation for dashboard creation in Xtraction.
Resolution:
Questions about this type of customized integration should be done through the Community of Ivanti for Xtraction or the CA Community for Client Automation.

Currently there is no CA ITCM Connector for Xtraction, so this integration is not supported.
Not supported by CA and or even by Ivanti.