How to Remove duplicate devices
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CA Service Desk Manager
CA Client Automation
CA Service Desk Manager:Release:15.1
CA Service Desk Manager:Release:16.1
CA Service Desk Manager:Release:17.1
CA Client Automation:Release:14.0
XTRACTION FOR CA SERVICE MANAGEMENT:XTR4SM
CA ITCM BI:ITCMBI
After you create the table "ca ITCM report" In the Datamodel of Xtraction.
By generating the Report and Dashboard we can identify that some devices are duplicated.
1 .Software inventory at ITCM
2. Report "ca ITCM report"
3. Dashboard "ca ITCM report"
Total correct is 237 - devices licenses.
Total duplicated 1070 - devices
CA Client Automation r14.0
Customization of the Service Desk Manager Connector in Xtraction to extract and manipulate the data CMDB of Client Automation for dashboard creation in Xtraction.
Questions about this type of customized integration should be done through the
Community of Ivanti for Xtraction
CA Community for Client Automation
Currently there is no CA ITCM Connector for Xtraction, so this integration is not supported.
Not supported by CA and or even by Ivanti.
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