How to re-evaluate a device polling config

Document ID : KB000045947
Last Modified Date : 14/02/2018
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This tech doc will explain how to re-evaluate the polling config on a device if it is missing a metric



2.6 through 2.8



A REST client is required for these steps


Re-evaluating the polling config for a metric family on a given device can be done by going to the following URL:




Then use the "PUT" method with body:


<Device version="1.0.0">



The device polling config will be re-evaluated and NormalizedPortInfo should now show up under the dcdebug "polling configuration by ip" option

Additional Information

  • The above steps are an example to re-evaluate ports on a device.
  • The deviceItemID can be obtained by going to Administration > Data Aggregator in the UI, finding the device, and noting the "Item ID" under the Details tab