How to Receive and Apply a Named User Online License for Agile Designer 2.7+

Document ID : KB000010819
Last Modified Date : 25/04/2018
Show Technical Document Details

This document will explain how to:

  • Fill out a Customer Care Request form so that our CA licensing team can create a license key for you.
  • Apply your online license key through the License Activation wizard.

For Agile Designer versions 2.7 and above we have developed an easy to use License Activation Wizard for applying all types of licenses. You will first need to fill out a license request form on CA Support Online so that the license can be created for your machine based off of your license contract. Once you receive the new license, you will need to launch the License Activation wizard and apply it through there. 


If you are using Agile Designer versions 2.0-2.6, please refer to this licensing documentation:


If you are using Agile Designer versions 1.8-1.9, please refer to this licensing documentation: 

CA Agile Requirements Designer (ARD)- Agile Designer 2.7+

Fill out license request form:

  1. Go to and login to CA Support Online:  
  2. In the top, left-hand corner of the screen, click the 'Menu' bar, which is an icon with three horizontal lines.

    click on menu bar.png

  3. Click on the 'Licensing' option

    menu licensing option.png

  4. On the CA Licensing page, scroll to the very bottom and click on the 'Customer Care Request Form' link. 
  5. Fill out the following 'Account Information':
    • Please indicate your relationship with CA: (CA Customer, CA Employee, Other)
    • CA SiteID: If you do not know this, please call 1-800-225-5224 or contact CA Support at 
    • Request Type: CA Licensing
    • First Name:
    • Last Name:
    • Company Name:
    • Company Address:
    • Country:
    • City:
    • State/Province:
    • Postal/Zip Code:
    • Telephone Number:
    • Corporate Email Address:

      submit a question part 1.png

  6. Fill out the following 'Details' information:
    • Type of License: General Licensing for All Other Products
    • Your Question: Require Online license for CA Agile Requirements Designer. 
    • Product Name: CA Agile Requirements Designer (Agile Designer)
    • Release: 2.7 (or whichever version you are currently using)
    • Type of Licensing: All Other Keys
    • Do you have any files to attach to this case?: Yes.
    • Please check and follow the instructions below: Check box for 'I'm not a robot'. 

  7. Click the 'Submit' button.

    submit a question part 2 no files attached.png

  8. You will get a message saying "Thank you for your submission. You will receive an email with case number 'xxxxxxxx'. The CA Customer Care team will be in touch shortly." Take note of this case number.

  9. Click the 'Close' button once done. A member of our customer care (licensing) team will create the offline license key you require and email you within 24 hours. 

    case number for license no file attachment.png

  10. Once you have the online license key, follow the next set of instructions.



Apply the online license through the License Activation wizard:


  1. Launch the License Activation wizard by either the 'Activate' button on the error message when launching ARD or though the 'Help' -> 'License Wizard' icon in ARD. Click the 'Next' button on the 'Introduction' page of the wizard. 

    no license found- activate button.png

    in ard help license wizard button.png

    introduction next button.png

  2. Choose the radio button for 'Named' licenses and click the 'Next' button.

    choose named license radio button.png

  3. Choose the radio button for 'Online activation' and click the 'Next' button.

    choose online license radio button 2.7.png

  4. Enter in your activation key and click the 'Next' button. It will be either a 25 alphanumberic key or a URL like this:

    enter online license URL.png

  5. You should receive a message saying 'Confirmation of License Activation' and 'You have successfully activated your license'. Check the box to launch ARD and click the 'Finish' button. 

    license successfully activated for online key.png

  6. If ARD is launched without error, then the license has been successfully activated. You can view your license information by going to the 'Help' tab and click on the 'Licence Information' icon.

    license information icon.png
Additional Information:

If you experience any further licensing issues, please open a support case by going to or calling one of these numbers