How to reactivate my CA Mobile OTP credential when it's expired on Secure Cloud

Document ID : KB000032866
Last Modified Date : 14/02/2018
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Summary

We have some end users using CA Mobile OTP or ArcotID OTP for desktop to generate Arcot OTP, but some of their credentials have been expired.

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The following is the self-service procedure for these users to reactivate their ArcotID OTP credential.

Instructions

  1. The user needs to visit Secure Cloud portal on a browser, click the Question Mark next to the One Time Password field
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  2. On the CA ArcotID OTP Help page, click the link: Forgot my PIN
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  3. Supply the Username, click Continue
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  4. On PIN reset: Authenticate Yourself, select one of the authentication option, click submit.
    The following is an example by selecting Security Code
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  5. Check the Security Code in email
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  6. On the page of PIN reset: Security Code, input and submit the Security Code
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  7. Input the New PIN
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  8. Check the email with OTP activation details
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  9. On ArcotID OTP for desktop, remove the expired account. If the end user is using Android or iOS device, they can do the same on CA Mobile OTP.
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  10. Add the account with the new OTP activation details
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  11. Now the ArcotID OTP account is reactivated and test001 can use ArcotID OTP to log in to Secure Cloud again.
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