How to prevent duplicate email alerts from nas

Document ID : KB000034261
Last Modified Date : 14/02/2018
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Introduction:

How to prevent duplicate email alerts from nas

 

Instructions:

Getting an email each time the probe alerts even though it is a duplicate alert.
 

  • In the nas Auto-Operator  profile when you set to use Action mode "On message arrival" the nas performs the action immediately -- before suppression is performed.
  • Ensure that the 'Action Mode' setting for the nas Auto Operator profile is not set  to "On message arrival."
  • If this is the case, change the time setting to "On overdue age" and set a small period e.g "30s"