How to perform clean uninstallation of CA Business Intelligence in Windows .

Document ID : KB000022935
Last Modified Date : 14/02/2018
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Question:

I need to uninstall CA Business Intelligence (CABI) in Windows , but un-installing from Add/Remove Programs only removes the latest fix pack applied?

Answer:

IMPORTANT: This article contains information about modifying the registry.
Before you modify the registry, make sure to create back up of the registry and ensure that you understand how to restore the registry if a problem may occur.
For more information about how to back up, restore, and edit the registry, please review the relevant Microsoft Knowledge Base

  1. Determine if you have CA Business Intelligence patches installed and, if so, uninstall the patches in reverse order:

    1. Locate the biek.properties file in the CommonReporting3 directory where you installed the product.
    2. If you find the biek.properties file, open the file with a text editor and locate the [Patches] section. If you see any line that begins with "Patch1", "Patch2", and so on, then you have patches installed. Write down the patch files in reverse order (Patch3, Patch2, and so on).
    3. If you do not find the biek.properties file, look for files in the CommonReporting3 directory that have the form C_patch.zip, where patch is the name of a patch that has been installed. These files are placed in the CommonReporting directory during installation. The file for the SP3 patch is "C_SP3patch.zip" and the file for FP 3.3 is "C_FP3_3.zip." For FP 3.3, the first three indicates that it requires SP 3, therefore FP 3.3 was installed after SP 3. Write down the patches in reverse order (SP6, FP 5.2, SP5, SP4, FP 3.3, SP3, SP2, and so on).

  2. Locate the patch.properties file, which should be in the CommonReporting3 directory. If the file is not there, you can find this file on the installation media in the Disk1\cabi\patch directory.

  3. Use a text editor to open the patch.properties file to display the instructions for installing and uninstalling the BusinessObjects patches. The instructions are comprised of sections where each section represents a patch.

  4. Locate the section for the last patch applied.

  5. Within that section, locate a line that begins with "UNINSTALL_WIN=." The rest of the line is the command for uninstalling the patch that the line is associated with.

  6. In a CMD window, run the command.

  7. Repeat Steps 4 to 6 for each patch.
    Example: For CABI 3.3 with additional patches installed:  

a. Uninstall for SP7:
   msiexec /x {3D4737A4-DD26-43A0-BFFD-C4D66F9E2099} REBOOT=ReallySuppress 
b. Uninstall for SP6:
   msiexec /x {F1DB3520-3610-4791-97D7-C6744463B3C9} REBOOT=ReallySuppress
c. Uninstall for FP5_2:
   msiexec /x {65936458-BDD3-484A-9FC4-CADC93940A0A} REBOOT=ReallySuppress
d. Uninstall for SP5:
   msiexec /x {41468F3D-CDF0-4A86-B3A5-62D4F8B8C786} REBOOT=ReallySuppress
e. Uninstall for SP4:
   msiexec /x {8ECB90B8-40C6-4B46-AF97-41003F691AA4} REBOOT=ReallySuppress 
f. Uninstall for FP3_2:
   msiexec /x {AF2C2D5B-4C08-4CFB-A96E-7CEF12B18F5B} REBOOT=ReallySuppress
g. Uninstall for SP3:
   msiexec /x {EEC13875-F4CB-416F-ADC0-1EDA01A85632} REBOOT=ReallySuppress
h. Uninstall for FP1_5:
   msiexec /I {5418F914-1D31-4849-822C-314AC28B06BF} REBOOT=ReallySuppress

    9.  Uninstall BusinessObjects by running the following command: 
         msiexec /x {5418F914-1D31-4849-822C-314AC28B06BF}


   10. Delete the installation directory
         <install location>\CommonReporting3.
         The default location is
         C:\Program Files (x86)\CA\SC\CommonReporting3


   11.  Delete the following registry entries:
          HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\ComputerAssociates\Shared\CommonReporting3
          HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\Business Objects
          HKEY_CURRENT_USER\Software\BusinessObjects


    12. Search for and Delete the Business Object Uninstall Registry Key:

          a. Open REGEDIT and search for the following Key: 
             5418F914-1D31-4849-822C-314AC28B06BF
          b. Delete the key if it is found in the following location:
              HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\