How to pass data from Catalog form to Service Desk Manager?

Document ID : KB000112473
Last Modified Date : 06/09/2018
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Question:
How to pass data from a Catalog form to Service Desk Manager?
Environment:
Service Catalog 14.1 and later
Service Desk Manager 14.1 and later
Answer:
To pass form fields from Service Catalog to Service Desk Manager by specifying the _id of the Catalog form field as follows :

Attributes: ca_sdm_attr_<SDM attribute name>

Example:

ca_sdm_attr_assignee (for Assignee of the ticket in SDM)
ca_sdm_attr_requested_by (for Requested By of the ticket in SDM)
ca_sdm_attr_priority (for Priority of the ticket in SDM)

Others:


ca_sdm_attr_summary
ca_sdm_attr_description
ca_sdm_attr_type
ca_sdm_attr_customer
ca_sdm_attr_group

To get a list of the attributes, go to SDM server and run: bop_sinfo -d cr

Properties: ca_sdm_prop_<SDM sequence number>

Example:

ca_sdm_prop_1
ca_sdm_prop_2
ca_sdm_prop_3
ca_sdm_prop_4
...


 
Additional Information:

CA Service Catalog -- Customizing the content
https://www.youtube.com/watch?v=ls-UcbDrK1Y&list=PLynEdQRJawmxzRAWRffwpXetTc3wtIq4J&index=4