How to order and process PTF solutions via CA Support Online.

Document ID : KB000027879
Last Modified Date : 14/02/2018
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Introduction:

What are the steps required to order and process PTF solutions via CA Support Online?

 

Background: 

Requirement to download a resolving PTF if a problem in encountered and an appropriate solution is found or recommended by support.  Either a package or non-packaged PTF(s) can be downloaded. It is highly recommended selecting a PTF package since this will allow creation of a complete fix package, that is, one that will include any selected PTFs along with their associated pre-requisite, co-requisite and if-requisite PTFs. The steps for this process are outlined below.

 

Instructions:

Subject of ActionIf you want to:Do this:
Obtaining a FixBuild a PTF package from the solution cart
  1. Use either the Published Solutions or Knowledge Base options to locate the desired solution record(s).
  2. Click the Add To Cart box for the solution.
  3. Repeat step 2, or 1 and 2, if desired, to select additional PTFs for the cart.
  4. Click the View Solution Cart tab or the Go To Solution Cart button.
  5. If not previously done, follow the instructions for downloading and installing the CAConcat utility.
  6. Specify your email address.
  7. Click the Create Zip File button.
  8. Specify YES to build a complete package and your site's Gen Level for each product/component listed.
  9. Click on the Build PTF Package button.
Note: For step 9: The generation of the PTF package is now performed. You will be notified via email once the package is available for downloading.
Once the email is received, you can:
 Download the PTF package from the solution cart
  1. Click on the link presented in the SupportConnect email notifying you your order is ready for downloading.
  2. If requested, enter your email address and password and click on the Login button.
  3. On the order screen, click on the Download Now button, then choose Save and specify a name and directory for the .zip file.
  4. Click on the Save button.
  5. Right click on the downloaded .zip file to invoke the WinZip program and extract the files.
  6. Follow the README instructions provided for the CAConcat utility to create a single concatenated .bin file, and, if .txt files exist, create a separate single concatenated .txt file.
You can now process the PTF package:
 Manipulate the PTF package contents
  1. Use FTP to upload the concatenated .bin file, in binary format, from the PC to a fixed-block, LRECL 80 mainframe dataset.
  2. If exists, use FTP to upload the concatenated .txt file, in ASCII format, from the PC to a fixed-block, LRECL 80 mainframe dataset.
  3. Specify these datasets as the SMPPTFIN and SMPHOLD DDs, respectively in the SMP/E APPLY and RECEIVE JCL.
  4. Run this SMP/E JCL.
  5. Review and follow instructions for any HOLDDATA that exists in the text of the APPLY'd PTFs.
Note: For steps 16 and 17: The mainframe files can be pre-allocated, or, if using the Command Prompt method for FTPing, the following can be entered prior to the PUT command to define the mainframe dataset attributes:
QUOTE SITE RECFM=FB LRECL=80 CYL PRI=aa SEC=bb
where aa and bb are numbers representing the primary and secondary allocations.

Note: For step 18: Sample JCL can be found by accessing the Technical Document Index link on the Unicenter DB2 Products for DB2 for z/OS or Unicenter IMS Utilities Solution Pack support pages under the Product Home Pages option of SupportConnect.

Note: Unresolved PE'd solutions may be selected for downloading or automatically including in the PTF package that is created. For more information on this topic, review the text in the Cumulative Error HOLDDATA link within the Detailed Service Pack Information grid on any Unicenter Database Management for DB2 for z/OS and Unicenter IMS Utilities Solution Pack support page under the Product Home Pages option of SupportConnect.