how to open the customer profile based on the phone number

Document ID : KB000115133
Last Modified Date : 17/09/2018
Show Technical Document Details
Introduction:
for a CTI integration, what is the URL to open the customer's profile based on the phone number?
 

 
Question:
A CTI integration requires to open the customer's profile based on the phone number.
What is the URL to open it?
Environment:
USRD 14.1 + USRD 17.1
Answer:

The profile can be opened directly with this URL:
 
http://<machinename>/CAisd/pdmweb.exe?OP=JUST_GRONK_IT+HTMPL=profile_browser.htmpl+FACTORY=cnt+PERSID= cnt:phone_number:12345
where "12345" is the customer's phone number, extracted from the CTI