How to Open an Enhancement Request for CA Output Management Web Viewer

Document ID : KB000009685
Last Modified Date : 19/06/2018
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Introduction:

CA support may ask you to open an idea for your enhancement request or you may just want to create one. 

Instructions:

 To open an Idea:

  1. Go to communities.ca.com
  2. Login with your support.ca.com credentials
  3. Before opening an Idea you may want to search to see if anyone else has already opened one. In that case, you can add your vote to theirs and add a comment.
  4. Click on the pencil on the upper right
  5. Scroll down to the bottom
  6. Click on the light bulb for Idea
  7. This will open up a screen where you can put in a title and body  
  8. Add as many details as possible to interest others in your Idea. You want others to find and vote on your Idea.
  9. For publish location, browse and select CA Mainframe Management & Analytics
  10. Add tags (key words) so others can find your Idea
  11. Select CA Output Management Web Viewer
  12. Click on Create Idea
  13. Very important- Vote Up your Idea. 
  14. Make a note of the link for your Idea.  The number at the end of the link is your Idea number. 

 

Additional Information:

Of course you can use these instructions to create an Idea for any CA Product, just select your own product name instead of CA Output Management Web Viewer