How To Move Unified Self Service To A New Server

Document ID : KB000012584
Last Modified Date : 14/02/2018
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I have USS installed in my existing Service Management 14.1 environment.  I want to run USS on a different server.  How can I move my existing USS installation to the other server?

CA Service Management 14.1 with Unified Self Service installed


Throughout this document, we will refer to the original USS server as "Node 1", and the new server that will host USS as "Node 2"

Follow these steps:

  1. Stop the Unified Self-Service services on node 1.
  2. Create backup of node 1:
    • (Windows) Run TakeBackup.bat from the bin folder of the Unified Self-Service installation directory.
    • (Linux) Run
    Backup is created in Unified Self-Service_installation\ file of the Unified Self-Service installation directory.
  3. On node 2, install the similar configuration Unified Self-Service as set up in node 1:
    1. Select Use existing database option.
    2. Ensure that you use the same database host name as used during the Unified Self-Service node1 setup.
    3. Select node1 backup  Note: Ensure user has all the privileges according to the basic installation.
    4. Complete the installation

Finally, ensure that Node 2 has the same USS patches installed as Node 1.  You may now start USS on Node 2, but you do not need to start it on Node 1.  Node 2 will now run independently of Node 1.

Additional Information:

This is identical to setting up a clustered USS setup, but you do not start the original node in the cluster: