How to modify the field names suffixes "(T)" and "(TO)" on the analyst web forms when multi-tenancy is enabled?

Document ID : KB000049854
Last Modified Date : 14/02/2018
Show Technical Document Details

For e.g. in the Incident creation page, Affected End User is displayed as Affected End User(T). By default Tenant Required and Tenant Optional are respectively displayed as "(T)" and "(TO)". This can achieved by modifying the web.cfg file under $NX_ROOT/bopcfg/www directory. In this file look for the below text and modify them accordingly.

#######################################################################
# The following properties provide values for the text appended to the
# value or label of certain fields with special significance. There are
# two variations of each indicator, one for the standard analyst UI, and
# one for customer, employees, and analysts using a screen reader.
########################################################################

IndTenantImplying " (T)" Tenant-implying
IndRdrTenantImplying " (Tenant)" Tenant-implying (reader)
IndTenantOptImplying " (TO)" Tenant-implying from tenant-optional table
IndRdrTenantOptImplying " (Tenant Optional)" Tenant-implying tenant-opt (rdr)

To

IndTenantImplying " (Tenant)" Tenant-implying
IndRdrTenantImplying " (Tenant)" Tenant-implying (reader)
IndTenantOptImplying " (Tenant Optional)" Tenant-implying from tenant-optional table
IndRdrTenantOptImplying " (Tenant Optional)" Tenant-implying tenant-opt (rdr)

Once you make the changes save the file and make sure you recycle the ServiceDesk services for the changes to take effect.

NOTE: It is also advisable that you take a backup of web.cfg file before performing this activity which can be restored in the advent of any failure.