How to modify Product URL at link used at Email notification

Document ID : KB000044092
Last Modified Date : 14/02/2018
Show Technical Document Details

Introduction 

Customer wants to modify Product URL used at links on Request’s Emails page

Background:  

In certain circumstances is required that emails include a publish product URL that can be acceded from internet that is different than the installation URL.

Environment:  

CA Service Catalog 12.9, 14.1

Instructions: 

1-   Logon at Service Catalog Interface

2-   Goto Administration > Configuration

3-   At left side select Server Information option

4-   Configure the next variables as corresponds:

a.   Host Name

b.   Port Number

Additional Information:

Host Name and Port Number values should match with public product URL and URL should be reachable from any point from where users like to access to the application.