How to mass update the workshit notification method in the contacts?
Service Desk Manager 17.x
For this, they could update directly MDB d/b (or using pdm_load / pdm_userload).
Example of SQL query to update Contact table.
update usp_contact set c_ws_id1="wrkshft:4602", c_ws_id2="wrkshft:4602", c_ws_id3="wrkshft:4602", c_ws_id4="wrkshft:4602", where c_ws_id2 is NULL
IMPORTANT: It is always recommend to perform a database backup before running any updates. Please ask DBA to do a mdb backup before.
Then, to reflect the modifications without recycling SDM service, you can refresh Contact table by running below command:
pdm_cache_refresh -t ca_contact