How to manually run the Support Diagnostics Utility?

Document ID : KB000050467
Last Modified Date : 27/04/2018
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If you cannot open the CA Enterprise Log Manager UI to run the Support Diagnostics utility this KB contains instructions on how to manually run it.

    1. With SSH, Log into the CAELM server then su to root
    2. cd to: /opt/CA/SharedComponents/iTechnology
    3. run: ./
      (This can take about 5 minutes to run)
    4. Once it completes it will generate a file in the iTechnology folder
      (named: <ServerName>_diag.tar.gz)
    5. Copy the output file(the ...tar.gz file) from the server and attach it to the issue.
    Additional Information: