How to manually install the ODBC driver provided by CA Business Intelligence?

Document ID : KB000053972
Last Modified Date : 14/02/2018
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This document explains the procedure to manually install the ODBC driver on a BOXI server.


  1. Open the folder CA_tps.nt from the DVD 2 of CA ServiceDesk R12 media

  2. Under CA_tps.nt navigate to \CABO\oa_odbc_client. Fig 1

    Fig 1

    Figure 1l

  3. Double click on setup.exe to run the setup.

  4. Click on Next on the first screen. Fig 2

    Fig 2

    Figure 2

  5. Accept the license agreement. Fig 3

    Fig 3

    Figure 3

  6. Select the installation location and click on Next Fig 4

    Fig 4

    Figure 4

  7. In the Database Configuration screen

    • In the Name field enter casd_SERVERNAME (Where SERVERNAME is the server name of ServiceDesk primary server)

    • In the TCP/IP Address field, enter the IP address of ServiceDesk primary server.
    • In the TCP/IP Port field, leave the default port setting of 1706. Fig 5

      Fig 5

      Figure 5

  8. In the License Information screen, click on Browse and navigate to the folder \CA_tps.nt\CABO\oa_odbc_client\ folder in the DVD 2 of ServiceDesk Media and select the file oaclientkey.lic Fig 6

    Fig 6

    Figure 6

  9. Click on Next to accept the default settings. Fig 7

    Fig 7

    Figure 7

  10. On the Start Copying files screen, click on Next . Fig 8

    Fig 8

    Figure 8

  11. Click Next to complete the installation.