How to make a custom field as required only while closing the ticket?

Document ID : KB000012915
Last Modified Date : 14/02/2018
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Introduction:

Need to make a zfield/custom field as required before changing the status of the ticket to Close.

Question:

How to make a field as required only while closing the ticket?

Environment:
CA Service Desk Manager - 12.9CA Service Desk Manager - 14.1
Answer:

Please follow the below steps:

1. Go to Administration tab -> Service Desk -> Requests/Incidents/Problems -> Status -> Closed

2. In the Closed status detail window click on the tab -> "Request Dependent Attribute Control"

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3. Now click on Create New -> for Attribute field select the field name which needs to be required and check the "Required" flag.

 

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4.  Click on Save. From now on while closing the ticket the selected attribute will be required.