How to investigate a failed 3D Secure Transaction

Document ID : KB000112325
Last Modified Date : 29/08/2018
Show Technical Document Details
Issue:
How to investigate a failed 3D Secure Transaction
Environment:
CA Transaction Manager 
Resolution:
To investigate the failed 3D secure transaction please follow the below-listed steps.
Pre-requisite: Card number/ProxyPAN


Step 1: Login to Admin console (eg. https://secureX.arcot.com/vpas/admin/index.jsp.)Go to ->Cardholder Account Inquiry
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Copy the card number/ProxyPan in the search area.




Step 2: Once the details are entered, you will see below screen
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Click on "None" under 'Card Holder Name' you will be directed to the below-displayed screen. 
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Copy the time of the transaction, as highlighted in red.



Step 3: Go to All Transactions report and search for the transaction using ProxyPan and Time Stamp we got from above-listed steps. 
Using these steps you can extract the transaction report. once you get the report you can refer to the CallOut Status and Reason field in the report to understand the reason of transaction failure. 



Step 4: The  reasons are explained in the shared document, Direct Link: 'CA Transaction Manager Reason Code in All Transaction report'