How to install the Service Desk Connector with Service Desk Manager 14.1?

Document ID : KB000029787
Last Modified Date : 14/02/2018
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Description:

An install of the current Service Desk Manager Connector (RO64701) may fail to complete when installing on a Service Desk Manager 14.1 server.

 

Solution:

While an updated version of the Service Desk Manager Catalyst Connector is being prepared there is a workaround that can be used in order to complete the install of the Connector on a 14.1 Service Desk Manager install.

 

In the Service Desk Manager install folder make a backup of the "NX.env" file and then open it to find the following line:

@NX_FILE_VER=14.1.0.111

and change to

@NX_FILE_VER=12.9.0.416

 

A restart of the Service Desk Manager services may be necessary, but then move forward with the install of the Service Desk Manager Connector. Once the install is complete revert the NX.env back to the original format.