How to insert a Service Desk URL into a Report or Web Intelligence document

Document ID : KB000033320
Last Modified Date : 14/02/2018
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Problem:

When attempting to create URL links from CA Business Intelligence (CABI):

http://servername:8080/CAisd/pdmweb.exe?OP=SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.ref_num=23678

Selecting the URL in the BOXI report, we receive the following error
 
AHD04617:Unknown webengine operation
"SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=[Id]"
OP SEARCH+FACTORY=cr+SKIPLIST=1+QBE.EQ.id=[Id]
SID 1925737483
FID 123

Cause:

The URL is not parsed correctly when + is used in the URL

 

Solution:

Use '&' in the place of '+' to open the hyperlink URL

Below URL would work for you in the hyper link:

http://servername:8080/CAisd/pdmweb.exe?OP=SEARCH&FACTORY=cr&SKIPLIST=1&QBE.EQ.ref_num=23678