How to increase the character limit in the resolution field of a knowledge document.

Document ID : KB000052414
Last Modified Date : 14/02/2018
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Description:

When the characters in the resolution field are more than 32768, it shows the below message:

Figure 1

Solution:

By default, the maximum number of characters allowed is 32768. However, you may increase this value up to 256000 by performing the following steps:

  1. Login to Service Desk as an Administrator.

  2. Go to Administration tab -> Knowledge -> Document -> Document settings.

  3. At the right hand side, change the value of "Maximum number of characters allowed in Resolution field" from 32768 to 256000 as shown below:

    Figure 2

  4. Click on Save.

Now you should be able to input up to 256000 characters in the resolution field of a knowledge document.