How to hide the importance checkbox and text from Request Notes in CA Service Catalog

Document ID : KB000125349
Last Modified Date : 28/01/2019
Show Technical Document Details
Introduction:
IMPORTANT NOTE: Please check the below document, before you start customizing your environment.
Holding a prereq procedure for a best control over your customization.
KB000125335
https://comm.support.ca.com/kb/important-notice-of-prereq-for-customization-on-ca-service-catalog-files/KB000125335
Background:
N/A
Environment:
Windows
Instructions:
Check and perform the below procedure to get this accomplished.
1. When not existing already:  Create folder %USM_HOME%\filestore\custom\explorer\request\common
2. Copy file "request_notes.xsl" from folder %USM_HOME%\view\webapps\usm\explorer\request\common into the new folder(step 1).
3. Open the copy of the file with e.g. notepad
4. Add comment lines as shown below: 
<!--
            <tr>
              <td colspan="2" class="fieldvalue">
                <input type="checkbox" id="importance" name="importance" value="1"/>
                <label for="importance"><xsl:value-of select="$request.notes.content/high_importance_level"/> </label>
              </td>
            </tr>         
-->
5. Save the file
6. To activate this change, perform these steps:
- Stop the CA Service Catalog services(Accounting and Catalog)
- Empty/clear the %USM_HOME%\view\translets folder
- (re)move the %USM_HOME%\logs\*.log files
- Clear the browser-cache
- Start the CA Service Catalog services(Accounting and Catalog)