How to get the list of all sub categories tickets which are under same parent category?

Document ID : KB000107785
Last Modified Date : 25/07/2018
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Question:
While searching parent category how to get the list of all sub categories tickets which are under same parent category?

Example: If there is a sub category called 'Microsoft' under parent category 'Software', the search results should list all tickets from parent category and all sub categories. 

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Environment:
All Service Desk versions.
Answer:
We can achieve the desired results by adding a '%' sign after the Parent Category under the 'Request Area' search filter as shown in the below image.

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