How to get 'Authentication' List in SSA\SOI Reports login screen (InfoView)

Document ID : KB000021636
Last Modified Date : 14/02/2018
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Description:

After integrating SSA\SOI BOXI reports with LDAP integration, the login screen doesn't show 'Authentication' List (Enterprise, LDAP etc), how to enable this list?

Solution:

  1. From the Windows Start Menu launch the Central Configuration Manager (CCM)

    Figure 1

  2. Stop below services shown in the picture

    Figure 2

  3. Navigate to "\CA\SC\CommonReporting3\Tomcat55\webapps\InfoViewApp\WEB-INF" and edit "web.xml" and change the below parameter

    Figure 3

  4. Navigate to "\CA\SC\CommonReporting3\Tomcat55\webapps\OpenDocument\WEB-INF" and edit "web.xml" and change the below parameter

    Figure 4

  5. Restart both 'Apache Tomcat' and 'Server Intelligence Agent' services

  6. Now, the InfoView have 'Authentication' List as expected

    Figure 5