How to generate and view previous SLAs

Document ID : KB000033955
Last Modified Date : 14/02/2018
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Introduction

How to generate and view previous SLAs

 

 

Instructions: 

 

1) Open the UMP Portal and go into the SLM portlet, open the SLA, and change the compliance period to be the previous month.

2) Navigate to the Calculations tab and ensure that a calculation has been completed for this SLA for the previous month. If not, manually add a calculation for this month, and select 'Create historic data'

3) Save the SLA, then navigate to the SLAReports portlet.

4) When opening your SLA the displayed compliance period should be displayed. You can then manually generate the report using the 'View as PDF' button in the SLAReports portlet.