How to generate a list of robots that have communication errors

Document ID : KB000034333
Last Modified Date : 14/02/2018
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Question:

Is there is any way to easily generate a list of Nimsoft robots that are experiencing communication errors? Is there some script I can run or any function that can allow me generate it?

 

Answer:

Option 1:

You could use the nas Auto operator to EMAIL the alarm when you receive it: "Max. restarts reached for probe 'spooler' (command = spooler)"

Use a message filter such as:  /.*Max. restarts reached.*/

or use logmon to parse the controller.log file and when it matches on *error*, EMAIL an alarm message to whoever is on call, etc.

Option 2:

To generate a list you can use the ProbeReport in the bin directory

...\Program Files (x86)\Nimsoft\bin

and sort on the Active (Yes/No) column and select the probes that are down and copy the list to the clipboard.

We don't have an out of the box probe that covers this request.

Option 3:

You can either try to create a script/custom probe to do something like this via the nas or solicit the help of Nimsoft Professional Services or one of our Placement Partners to write one. I would also suggest that you post a comment to the  CA Community at https://communities.ca.com/community/ca-infrastructure-management to see if someone has already written such a script that you can re-use.