How to Generate a Browser Trace for Troubleshooting CA PPM Issues

Document ID : KB000117599
Last Modified Date : 16/10/2018
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Introduction:

When troubleshooting CA PPM issues a browser trace will provide the Support team with additional information about the network requests that are generated in your browser. Here are instructions about how you can easily generate Internet Explorer or Chrome browser trace files.

Environment:
CA PPM and Jaspersoft
Instructions:

Capturing Content with Internet Explorer 11 Developer Tools

  1. Open IE 11.
  2. Hit the F12 key.
  3. Go to “Network” as shown above if not already selected.
  4. Click the Green Arrow to start the trace.
  5. Navigate to PPM.  Once the error comes, please send us:
    1. Screenshot of the error displayed.
    2. Save the content as an XML file

To Generate the HAR file for Chrome

  1. Open Google Chrome and go to the page where the issue is occurring.
  2. From the Chrome menu bar select View > Developer > Developer Tools .
  3. From the panel opened at the bottom of your screen, select the Network tab.
  4. Look for a round Record button ( Record button ) in the upper left corner of the Network tab, and make sure it is red. If it is grey, click it once to start recording.
  5. Check the box next to Preserve log .
  6. Click the Clear button ( Clear button ) to clear out any existing logs from the Network tab.
  7. Now try to reproduce the issue that you were experiencing before, while the network requests are being recorded.
  8. Once you have reproduced the issue, right click anywhere on the grid of network requests, select Save as HAR with Content , and save the file to your computer.
  9. Upload your HAR file to your case so that we may analyze it.