How to FTP to CA Support?

Document ID : KB000031142
Last Modified Date : 14/02/2018
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Question: 

How to FTP to CA Support?

Answer:

There are a couple of ways to FTP to CA Support.

If the file to be FTPed is on your PC, login into CA Support.ca.com, select Case Management and View Cases, enter your Case #, hit Go. In the case, hit the File Attachments tab. Use either File Transfer method to drag and drop the file to be FTPed.
 
If the file to be FTPed is an mvs data set, use the batch FTP methods documented in “Help for Secure File Transfer" (this link is shown in the File Attachments screen on the right). This document gives details on how to FTP or to secure FTP to CA including sample batch jcl. The direct URL to the document is https://support.ca.com/irj/portal/anonymous/phpdocs?filePath=0/common/sftshelpfile.html
 
If you have CA SYSVIEW in place at the lpar, you can use the CA SYSVIEW FTPCA feature to terse and FTP batch outputs including dumps.
For details, when in SYSVIEW, enter the command:
 
   HELP FTPCA
 
Refer to TEC618545 "Did you know that you can FTP output to CA directly from CA SYSVIEW via command "FTPCA"?"

Always terse the dump or other large data set that you want to FTP. 

Refer to TEC264397 "How to compress and transmit large files to CA Technologies support teams (z/OS 2.1 and later)"
 
Always BINARY FTP a tersed file and let CA know the DCB and size of the source data set before before terse and of the tersed data set.

Additional Information:

And, take a look at CA's free CASPLIT utility which is useful for extremely huge files (many thousands of cylinders and more).
CASPLIT (Mainframe Customer use only) allows mainframe customers, via TSO panel options, to terse, split and transmit large data files such as standalone dumps and various other z/OS related files to CA for analysis. 
Hit the “Learn More” link to get here…

Of course, if any of your lpars have a firewall preventing access to CA ftp sites, engage your FTP systems persons to provide additional information or access to allow the ftp to occur.