How to find out the PAM Appliance MAC addresses

Document ID : KB000011573
Last Modified Date : 13/09/2018
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We need to identify MAC addresses on switch ports and also do network related troubleshooting.


How do we identify which MAC addresses are associated with which interfaces on the CA PAM hardware appliance?

The easiest way to determine the MAC address utilised by the according NIC of the PAM appliance is to check the arp cache of any box having IP connectivity to the appliance.


C:\Users\Administrator>ping xsuite

Pinging [] with 32 bytes of data:
Reply from bytes=32 time<1ms TTL=64
Reply from bytes=32 time<1ms TTL=64
Reply from bytes=32 time<1ms TTL=64
Reply from bytes=32 time<1ms TTL=64

Ping statistics for
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 0ms, Maximum = 0ms, Average = 0ms

C:\Users\Administrator>arp -a -v

Interface: --- 0xc
  Internet Address      Physical Address      Type          00-0c-29-eb-67-75     dynamic
Additional Information:
If the 'arp' command is not an option in your environment, it is possible to gather the MAC address from the console.log that is included with the system logs (logs.bin) from Configuration > Diagnostics > Diagnostic Logs > Download tab > System Log Configuration File > Download.

Simply download logs.bin from each appliance in which the MAC address is required and include the same when raising a case with CA Support. Just be sure to denote which appliance each logs.bin came from.