How to enable/disable the DSM Explorer (EGC30) traces?

Document ID : KB000011215
Last Modified Date : 14/02/2018
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Introduction:

EGC30 is the core of DSM Explorer GUI.

However, it has a particular tracing which is disabled by default

and which does not comply with the DSM/ITCM trace logs standards.

In some occasions support may require ECG30 traces to add more information

to an incident follow up.

Question:

How to enable/disable the DSM Explorer (EGC30) traces?

Environment:
CA Client Automation - All Versions
Answer:

The basic commands to  turn on logging is :

cftrace -c set -l detail -s <no. of lines per log> -ln <no. of logs>

 

Example:    cftrace -c set -l detail -s 20000 -ln 4   

For more detailed information: 

Important: This article contains information about modifying the registry. Before you modify the registry, make sure to create a back up of the registry and ensure that you understand how to restore the registry if a problem may occur.
For more information about how to back up, restore and edit the registry, please review the relevant Microsoft Knowledge Base articles on support.microsoft.com.

In order to enable EGC30 traces please follow the statements here below:

  1. Create a text file named EnableEGC30Traces.reg with the following contents:
         REGEDIT4     [HKEY_CURRENT_USER\Software\ComputerAssociates\EGC3.0N\Trace]     "Enabled"=dword:00000003     "Level"=dword:00000004     "KeepFiles"=dword:00000001     "Location"="C:\\EGC30LOGS"
  2. Merge this file into the computer registry where the EGC30 traces will be collected from, by double clicking it and accepting the confirmation dialog box.
    Alternatively the following command can be also used to achieve the same:
    regedit /s EnableEGC30Traces.reg
  3. Make sure the folder C:\EGC30LOGS exists and it contains no files.
  4. Start DSM Explorer and recreate the problem the traces have been requested for.
  5. When done, close the DSM Explorer.
  6. The EGC trace files should be placed in the folder C:\EGC30LOGS. Provide them to support together with the other docs related to the problem recreation.

In order to disable EGC30 traces please follow the statements here below:

  1. Create a text file named DisableEGC30Traces.reg with the following contents:
         REGEDIT4     [HKEY_CURRENT_USER\Software\ComputerAssociates\EGC3.0N\Trace]     "Enabled"=dword:00000000
  2. Merge this file into the computer registry where the EGC30 traces will be disabled, by double clicking it and accepting the confirmation dialog box.
    Alternatively the following command can be also used to achieve the same:
     regedit /s DisableEGC30Traces.reg