How to enable session recording for the webportal service

Document ID : KB000015633
Last Modified Date : 14/02/2018
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Introduction:

I have implemented the Webportal service but I have not seen the option to enable session recording in the relevant policy.

Question:

How can I enable session recording for 'Webportal' service sessions in the policy ?

Environment:
This is valid for all versions
Answer:

 

Webportal service does not support recording while Native browser is selected in the TCP Service definition for the Web Portal

If you want to enable session recording for this service:

In the Web Portal panel, click the Browser Type drop-down menu, and select the 'Xcedium Browser' option.

Additional Information:

After doing the above, should you try to switch back to "Native Browser" reconfiguring the relevant TCP Service for the Web-portal you are prompted with:

 

Message 1104:  This service is configured to be recorded and must use
the Xceedium browser type.  The service is configured to be recorded in
the following policies:  abcde->fghj.