Contentdownload has it's logs in Informational mode by default.
To resolve an issue, support might as you to put the logs in detailed mode.
CA Client Automation - All Versions
To enable logging on CIC:
1. Stop the engine running the Default Software Contents Download Job,
by default is the system engine but can be assigned to another engine instance
2. Open ' config.xml ' located in the "CIC\Config " folder using Wordpad and then change:
<debugLevel>INFO</debugLevel> from INFO to DEBUG
<httpclientLogLevel>ERROR</httpclientLogLevel> from ERROR to DEBUG
3. Save the file.