How to enable Debug in Identity Governance

Document ID : KB000010944
Last Modified Date : 14/02/2018
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Introduction:

How to enable Debug level in Identity Governance 12.5 and 12.6

Environment:
Identity Governance 12.5 and 12.6
Instructions:

For Identity Governance 12.5.x use the following steps

1. Stop JBoss

2. Please add some more debugging information to IG by adding 

<category name="com.eurekify"> <priority value="DEBUG" /> </category> 

 

To jboss-log4j.xml.

This file is located depending of your install location in general under:

 X:\Program Files\CA\RCM\Server\eurekify-jboss\server\eurekify\conf\jboss-log4j.xml

 

You can insert that line right after line:

<log4j:configuration.....

 

3. It is recommended that you delete or rename the eurekify.log file located under folder, to have a new eurekify.log file

X:\...\CA\RCM\Server\eurekify-jboss\server\eurekify\log

 

4. Restart JBoss

 

 

 

For Identity Governance 12.6.x

1. Open IG Portal

2. Select menu Administration > Support Tools > Log Settings

3. In the page, uncheck "All" and "show packages only"

4. Type "com.eurekify" without quotes in "Package/Class Name Contains" field

5. The first line display "com.eurekify" in this line, change the Default value to DEBUG in Debug Level column 

6. In the bottom page click Apply button

To restore the log level default, just re-do the steps above and setting the default value at step #5

 

Additional Information:

Note: This is the default Debug level asked by CA Support, if required other log level can be requested, it depends on the problem you are facing.