How to enable debug for Online Backup failures with Spectrum OneClick

Document ID : KB000049821
Last Modified Date : 14/02/2018
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Description:

As of Spectrum version 9.2.1 and above, a debug action code was created to output more information for debugging reasons when Online Backup fails.

Solution:

To enable debug on the OnlineBackup model, you need to send action code 0x10312 via CLI. Output goes to <SPECROOT>/SS/VNM.OUT file. You need to send the same action to turn it off.

For example, navigate to the <SPECROOT>/SS/vnmsh directory and type:

./connec
./show models | grep OnLineBackup

You will see a result like this:

0x100008 OnLineBackup 0x10403 OnLineBackup

Then send action code 0x10312 using the model handle from the first column:

./update action=0x10312 mh=0x100008
update action: successful
Response has 0 attributes:

The VNM.OUT will have an entry similar to this confirming debug has been enabled:

Dec 30 12:22:52 ERROR at CsIHOB.cc(3850): Online Backup Debugging Enabled

Run the Online Backup, or wait for the next Online Backup interval to pass, then send the VNM.OUT to CA Spectrum Support for review.

To disable the debug, issue the same exact command again through CLI:

./update action=0x10312 mh=0x100008
update action: successful
Response has 0 attributes:

The VNM.OUT will show:

Dec 30 12:24:21 ERROR at CsIHOB.cc(3845): Online Backup Debugging Disabled