1. Go to support.ca.com :
2. Click Sign In to Login with your account :
3. Once you login you will get an Additional Menu Choice - Download Management
Click on that to Select your Download :
4. You know will be taken to the Download Management Page
This will show all the Products you have been a license to Download :
5. Either select the Product you want to Download the media for
or if you can't find the Product use the Search Feature to find your Product :
6. Once you click on the product you need the media for it will show you the Versions available :
7. Select the Version you want and Download it, using the cloud icon :
*** Make sure Popups are Allowed or this Feature may not work ***..
8. This will either let you select the method or bring you directly to the Download Status Page
Then select where on the system you want to the Download media.