How to download the CA Client Automation media ?

Document ID : KB000011503
Last Modified Date : 14/02/2018
Show Technical Document Details
Introduction:

CA places the latest and only the latest version of the media on our website,

for users to download.

If you need an earlier version, you need to open a support case.

Question:

How do you download the CA Client Automation media ?

Environment:
CA Client Automation - All Versions
Answer:

1.  Go to support.ca.com :

Login.png

 2.  Click Sign In to Login with your account :

 Log2.png

3.  Once you login you will get an Additional Menu Choice - Download Management

       Click on that to Select your Download :

Download management.png

 

4. You know will be taken to the Download Management Page

     This will show all the Products you have been a license to Download :

Download Page.png

 

 5. Either select the Product you want to Download the media for

or if you can't find the Product use the Search Feature to find your Product :

  Client Auto.png      Search.png

 

 6.  Once you click on the product you need the media for it will show you the Versions available :

  Media.png

 

7.    Select the Version you want and Download it, using the cloud icon :

      *** Make sure Popups are Allowed or this Feature may not work ***..

version.png

 

8.      This will either let you select the method or bring you directly to the Download Status Page

         Then select where on the system you want to the Download media.

 Download Status.png

Additional Information:

CA only keeps the latest version of the media out on the website, if you need a previous version,

you will need to open a case with support, they can upload the media to a case and you can download it from there.