How to download maintenance for an unsupported release of a product in CA CSM

Document ID : KB000122933
Last Modified Date : 12/12/2018
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Question:
The release of a product is no longer supported and is not available in CA CSM under the Products tab.  The unsupported release is not being added to the product with Update Complete Product List.  How can this unsupported release be added to allow maintenance to be downloaded for it?
Answer:
This is what you can do to get maintenance for a release of a product that has been retired and no longer supported through CA CSM. 
This example will use CA Endevor Software Change Manager Plus - MVS.
Go to the products tab. 
You should see in your list of available products the product for which the unsupported release is missing. For example, release 17.0 is missing for CA Endevor Software Change Manager Plus - MVS.

You should then see: 
CA Endevor Software Change Manager Plus - MVS 
18.0

If you don't see this click Show Hidden Products . If it is shown as hidden, check it off and click Show Products. If it is not shown as hidden the click Update Complete Product List. Either of these options will restore it back to the list of available products.

Using this example you should now see: 
CA Endevor Software Change Manager Plus - MVS
18.0
 
The following steps will create 17.0 under this product with 18.0. 


On the left under actions click Add Product. This displays a window that has 4 fields. 
1 Vendor:CA 
2 Produdts 
3 Release 
4 Gen Level 

These are the values for these fields for CA Endevor Software Change Manager Plus - MVS 17.0:
Vendor : defaults to a value of CA and this is okay, do not change it. 
Products: CA Endevor Software Change Manager Plus - MVS 
Release: 17.0 
Gen Level:0000 

Enter the values exactly as shown above, especially the product name. The product name must be the same as it already is shown in the list of available products. It has to be exactly as shown including the case of the letters. Click OK, then refresh in the upper right then locate the product, with the example CA Endevor Software Change Manager Plus - MVS and you should now see release 17.0 available. Right click on 17.0 then click Get Latest Maintenance. This should download the 17.0 maintenance into CA CSM.