How to download files from Support site?

Document ID : KB000046468
Last Modified Date : 14/02/2018
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Question:

How to download the files uploaded by CA team for customers from Support site?

Answer:

Follow the below steps to download the files from the support site uploaded by CA team.

1. Login to support.ca.com website with valid credentials.

2. Go to Case Management->View cases link

3. A new window prompts up, fill up the case number in Case # field.

4. A link at the bottom of the page comes up, click on the case details and then on the newly opened window, click File attachments.

5. On the left hand side click on the link 'File Transfer Using The Thin Client'.

6. A new window pops up, click on the 'Files From CA' and then choose the file and click on the Download link.